Complaints Procedure

If at any point you become unhappy with the service we provide to you, then please inform us immediately so that we can do our best to resolve the problem for you. You can obtain a copy of our complaints procedure here

The person to initially contact about your complaint would be the person who dealt with your case.

If they cannot resolve the matter, then the next person to contact is Sophia Yau-Rosher – the Partner in the firm with overall responsibility for addressing Concerns about Service Standards throughout the firm. Her email address is

If you raise a complaint with us, but do not think that it has been resolved, then at the conclusion of our internal complaints process, you have the right to have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.

You can contact the Legal Ombudsman using the following details:

Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Tel:          0300 555 0333

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern.

You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

How to Find Us

7 Collingwood Street
Newcastle Upon Tyne, NE1 1JE
T: 0191 232 3048
F: 0191 2617255

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    Why Choose Us

    • Over 180 years experience within our team of experts
    • Highly qualified staff
    • Industry recognition as a leading firm
    • Extremely high customer satisfaction feedback