Complaints Procedure

We have a procedure to address Concerns about Service Standards although we certainly hope that you never have any cause to use it.  If you were unhappy about any aspect of your case then the person to contact initially would be Sophia Yau-Rosher, who has overall responsibility in the Family Department, or Charlotte Talbot who is also a partner in the firm.

If we could not resolve the matter, I would refer you to Sophia Yau-Rosher who is the Partner in the firm with overall responsibility for addressing Concerns about Service Standards throughout the firm.

If you raise a complaint with us, but do not think that it has been resolved, then you also have the right to complain to the Legal Ombudsman at the conclusion of our internal complaints process.

You can contact the Legal Ombudsman using the following details:

Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Tel:    0300 555 0333

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

How to Find Us

7 Collingwood Street
Newcastle Upon Tyne, NE1 1JE
T: 0191 232 3048
F: 0191 2617255

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    Why Choose Us

    • Over 180 years experience within our team of experts
    • Highly qualified staff
    • Industry recognition as a leading firm
    • Extremely high customer satisfaction feedback