We have a procedure to address Concerns about Service Standards although we certainly hope that you never have any cause to use it. If you were unhappy about any aspect of your case then the person to contact initially would be Sophia Yau-Rosher, who has overall responsibility in the Family Department, or Charlotte Talbot who is also a partner in the firm.
If we could not resolve the matter, I would refer you to Sophia Yau-Rosher who is the Partner in the firm with overall responsibility for addressing Concerns about Service Standards throughout the firm.
If you raise a complaint with us, but do not think that it has been resolved, then you also have the right to complain to the Legal Ombudsman at the conclusion of our internal complaints process.
You can contact the Legal Ombudsman using the following details:
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.